Pridewater Logistics LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and share your information when you visit our website, request services, or otherwise interact with us.
1. Information We Collect
We may collect the following types of personal and business information:
- Contact Information: Name, company name, phone number, email address, and mailing address.
- Shipment Information: Origin, destination, freight details, and related logistics data.
- Billing and Payment Information: When applicable for transactions.
- Communications: Emails, calls, text messages, and other correspondence with our team.
- Website Usage Data: IP address, browser type, device information, and pages visited.
2. How We Collect Information
We collect information in several ways:
- When you fill out forms on our website.
- When you request a quote, schedule a shipment, or contact us.
- When you opt in to receive SMS or email communications.
- Through cookies and analytics tools when you visit our site.
3. How We Use Your Information
We use your information to:
- Provide and manage our freight brokerage and logistics services.
- Communicate with you about shipments, billing, updates, and service inquiries.
- Send you relevant information, promotions, or offers (only if you have opted in).
- Improve our website, services, and customer experience.
- Comply with legal and regulatory requirements.
4. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service Providers & Partners: Carriers, warehouse operators, and other logistics partners as necessary to complete shipments.
- Compliance & Legal: When required by law, regulation, or legal process.
- Business Transfers: If our business is merged, sold, or reorganized.
SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes.
5. SMS Communications
If you choose to opt in to SMS messages from Pridewater Logistics LLC, you may receive messages such as:
- Freight and shipping updates.
- Appointment or delivery reminders.
- Billing or payment notices.
- Promotional offers (if you have opted in for marketing messages).
Message Frequency: May vary depending on service needs.
Message & Data Rates: May apply according to your carrier plan.
Opt-Out: Reply STOP to any SMS to stop receiving messages.
Help: Reply HELP for assistance or Contact Us.
6. Cookies and Tracking Technologies
We use cookies and similar tools to:
- Improve site performance.
- Understand how visitors use our site.
- Provide a more personalized experience.
You can disable cookies through your browser settings, but this may affect certain site functions.
7. Data Security
We take reasonable precautions to protect your information against loss, misuse, unauthorized access, or disclosure. However, no method of transmission over the internet is 100% secure.
8. Your Rights
Depending on your location, you may have the right to:
- Access, update, or delete your personal information.
- Opt out of receiving marketing communications.
- Request a copy of the data we hold about you.
9. Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top will indicate when the policy was last updated.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our practices, please contact us:
